Our focus area for ARMED RESPONSE, is Brackenfell and Kuilsriver.
It is our strategy to focus on a relatively small and defined area within which we can provide our clients with an exceptional service.
The small area of service and a concentrated client base facilitate faster response times, personal service and lower cost.
Phillip van Zijl, BOLT owner, lives in Protea Heights and knows the area as well as the people after been in business for the past ten years.
We understand that Brackenfell is predominately Afrikaans and accommodates this as far as possible when employing Armed Reaction Officers.
We are committed to ensure that the Security Officers we employ meet the following criteria:
HAS NO CRIMINAL RECORD
HAS SOUTH AFRICAN CITIZENSHIP
HAS THE ABILITY TO COMMUNICATE EFFECTIVELY IN ENGLISH AND AFRIKAANS
IS A REGISTERED MEMBER OF PSIRA (PRIVATE SECURITY INDUSTRY REGULATORY AUTHORITY)
ATTENDS SHOOTING PRACTICE REGULARLY
HAS ATTENDED BOLTS’ INDUCTION COURSE
PASSED A QUARTERLY FITNESS EVALUATION
ARE TRAINED IN FIRST AID AND FIRE FIGHTING
Our group Armed Response Officers are fairly small and we therefore can effectively manage the quality of the unit to ensure that training and motivation levels remain high.
Our Armed Response Officers know our clients as well as the area and can therefore provide a personal service where the client is not merely a number.
We at BOLT believe that there is a necessity for an armed response service in any community as in all major centres throughout South Africa there has been a large increase in crime,burglaries and attacks on peoples’ homes. The latter are daily occurrences and brazen attackers target home and business owners whilst they are at home or open for business. The South African Police Service with their lack of manpower and critical resources have great difficulty in coping with this significant increase in crime. This puts strain on their workload and they therefore cannot guarantee a response to alarm call-outs. As a security company providing an armed response service we make that responsibility ours and in doing so give our clients peace of mind.
Providing such a service to any community needs to be carefully controlled and there should be adhered to the most basic of guidelines pertaining to managing an Armed Response Service.It is important to remember that reaction officers have no more powers, right or privileges than any other private citizen.The service provided is of an extremely high risk nature and it is therefore essential to ensure through high operational standards and training that service levels are kept high not only for the protection of our clients, but also our staff.
Training specifications and standards of reaction officers are laid down by the Private Security Industry Regulatory Authority (PSIRA) and SASSETA. At BOLT however, we go the extra mile in training our staff so that they are well armored to execute this highly dangerous and demanding task.
As armed response officers do not enjoy certain privileges under criminal law or normal by laws i.e. the Road Ordanance Act etc. there can be no guarantee that a response service will arrive at a site within a specific time period. As a general rule and under normal circumstances, the company providing a reaction service should have a minimum of two vehicles available for duty 24 hours a day with at least one vehicle being allocated to each dedicated area. Areas must be of a size where a vehicle can provide an adequate response service to panic alarms in a reasonable period of time.
Geographic areas of operation for a reaction service plays a huge role due to many factors such as traffic density, road conditions and urban versus rural territory. At BOLT we give preference to the "10 minute radius" rule, giving preference to clients within the circumfence of this area. The efficiency of any armed response service depends highly on the reaction time to any incident. We therefore concentrate highly on the Brackenfell area including the major residential and business areas closest to our Head Office in 6 Dana Street, springbok Park, Brackenfell.